Hichem Bouafoura

Hichem Bouafoura is leading the digital transformation for Schneider Electric Services business, with the objective to simplify the experience or customers, service partners, and Schneider electric services teams. After a first experience as field service engineer in the semiconductor industry, he joined Schneider in 2006 and since then led several transformation programs: in the areas of technical support, customer satisfaction & quality and services. His latest achievement was to implement a set of processes and analytics to manage customers installed base information, anticipate risks on operations and mitigate them with the relevant maintenance strategy.