Audrey Hazak
Audrey Hazak
Group Chief Information Officer
As Group Chief Information Officer at Schneider Electric, Audrey leads the company’s global Enterprise IT strategy and transformation, harnessing technology, data and AI to accelerate business performance and create sustainable value at scale. Her focus is on building a resilient, secure and future-ready digital enterprise, strengthening business and IT convergence, simplifying how the organization works, and turning technology investments into measurable business value.
Previously, as Senior Vice President of Digital Customer Relationship (DCR), Audrey led the transformation of Schneider Electric’s digital customer and frontline employee experiences. She championed integrated digital ecosystems designed to make interactions more seamless, efficient and frictionless, while...
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biography for Audrey Hazak
As Group Chief Information Officer at Schneider Electric, Audrey leads the company’s global Enterprise IT strategy and transformation, harnessing technology, data and AI to accelerate business performance and create sustainable value at scale. Her focus is on building a resilient, secure and future-ready digital enterprise, strengthening business and IT convergence, simplifying how the organization works, and turning technology investments into measurable business value.
Previously, as Senior Vice President of Digital Customer Relationship (DCR), Audrey led the transformation of Schneider Electric’s digital customer and frontline employee experiences. She championed integrated digital ecosystems designed to make interactions more seamless, efficient and frictionless, while strengthening customer relationships and enabling growth.
With deep experience across digital transformation, customer relationship management, business processes and stakeholder management, Audrey is passionate about connecting technology, people and business to drive meaningful transformation and shape what’s next.
Articles
Building resilient technology for a customer experience that is simpler, faster, and more human

Building resilient technology for a customer experience that is simpler, faster, and more human
- 5 min read
- Audrey Hazak
Your CX is as good as your leadership decisions

Your CX is as good as your leadership decisions
- 4 min read
- Audrey Hazak
AI use cases driving customer experience

AI use cases driving customer experience
- 5 min read
- Audrey Hazak
2026 CX Trends: Defining Customer Trust and Value

2026 CX Trends: Defining Customer Trust and Value
- 4 min read
- Audrey Hazak
How 2025 CX trends actually evolved – a year-end follow-up

How 2025 CX trends actually evolved – a year-end follow-up
- 4 min read
- Audrey Hazak
Why technical debt hurts customer experience?

Why technical debt hurts customer experience?
- 3 min read
- Audrey Hazak
Cybersecurity: The new frontier of customer experience

Cybersecurity: The new frontier of customer experience
- 5 min read
- Audrey Hazak
Digital transformation: It’s not all about the technology

Digital transformation: It’s not all about the technology
- 5 min read
- Audrey Hazak
Rethinking customer support: Embedding it across the journey

Rethinking customer support: Embedding it across the journey
- 4 min read
- Audrey Hazak
CX Trends 2025 – What To Expect This Year

CX Trends 2025 – What To Expect This Year
- 4 min read
- Audrey Hazak
How is data transforming digital customer experience?

How is data transforming digital customer experience?
- 4 min read
- Audrey Hazak
Harnessing AI Power: Transforming Customer Support Teams for Exceptional Success

Harnessing AI Power: Transforming Customer Support Teams for Exceptional Success
- 4 min read
- Audrey Hazak
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