Audrey Hazak
Audrey Hazak
SVP, Digital Customer Relationship
Audrey is a seasoned business leader with over 25 years of experience in the field of digital customer relationship management. As the Senior Vice President of Digital Customer Relationship at Schneider Electric, Audrey leverages her extensive experience to drive the company's digital transformation efforts and enhance customer experiences.
Throughout her tenure with Schneider Electric, Audrey has held several senior positions in business operations and digital transformation, both domestically and internationally, providing her with a broad understanding of the industry and a deep knowledge of the company's operations.
In her current mission, Audrey leads a global team to empower +45,000 front-line employees, she...
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biography for Audrey Hazak
Audrey is a seasoned business leader with over 25 years of experience in the field of digital customer relationship management. As the Senior Vice President of Digital Customer Relationship at Schneider Electric, Audrey leverages her extensive experience to drive the company's digital transformation efforts and enhance customer experiences.
Throughout her tenure with Schneider Electric, Audrey has held several senior positions in business operations and digital transformation, both domestically and internationally, providing her with a broad understanding of the industry and a deep knowledge of the company's operations.
In her current mission, Audrey leads a global team to empower +45,000 front-line employees, she is dedicated to providing an innovative and business-oriented digital experience, utilizing tools and processes to enhance business performance and customer satisfaction. With expertise in areas such as API technology, AI, sales and marketing, cybersecurity, and digital services, Audrey has a comprehensive understanding of the digital ecosystem and leverages her experience to drive digitization and optimize end-to-end experiences for Schneider Electric's customers.
With her focus on digital transformation and her commitment to delivering end-to-end digital experiences, Audrey has become a valuable asset to Schneider Electric and a driving force in the company's ongoing success.
Articles
Building resilient technology for a customer experience that is simpler, faster, and more human

Building resilient technology for a customer experience that is simpler, faster, and more human
- 5 min read
- Audrey Hazak
Your CX is as good as your leadership decisions

Your CX is as good as your leadership decisions
- 4 min read
- Audrey Hazak
AI use cases driving customer experience

AI use cases driving customer experience
- 5 min read
- Audrey Hazak
2026 CX Trends: Defining Customer Trust and Value

2026 CX Trends: Defining Customer Trust and Value
- 4 min read
- Audrey Hazak
How 2025 CX trends actually evolved – a year-end follow-up

How 2025 CX trends actually evolved – a year-end follow-up
- 4 min read
- Audrey Hazak
Why technical debt hurts customer experience?

Why technical debt hurts customer experience?
- 3 min read
- Audrey Hazak
Cybersecurity: The new frontier of customer experience

Cybersecurity: The new frontier of customer experience
- 5 min read
- Audrey Hazak
Digital transformation: It’s not all about the technology

Digital transformation: It’s not all about the technology
- 5 min read
- Audrey Hazak
Rethinking customer support: Embedding it across the journey

Rethinking customer support: Embedding it across the journey
- 4 min read
- Audrey Hazak
CX Trends 2025 – What To Expect This Year

CX Trends 2025 – What To Expect This Year
- 4 min read
- Audrey Hazak
How is data transforming digital customer experience?

How is data transforming digital customer experience?
- 4 min read
- Audrey Hazak
Harnessing AI Power: Transforming Customer Support Teams for Exceptional Success

Harnessing AI Power: Transforming Customer Support Teams for Exceptional Success
- 4 min read
- Audrey Hazak
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