Nabil El Abed

Nabil El Abed is Senior Vice President, Digital Customer Relationship at Schneider Electric, where he leads the company's strategy to transform customer engagement through digital innovation, data, and AI. His mission is to accelerate business growth, strengthen customer loyalty, and deliver seamless, personalized experiences across the customer journey.

With more than 11 years at Schneider Electric, Nabil has played a pivotal role in shaping the company's digital customer relationship strategy, helping connect customers, partners, and employees through integrated digital experiences that drive measurable business outcomes. His organization enables and supports Schneider Electric's global network of more than 45,000 frontline employees, empowering them to better serve customers and create greater value.

A passionate advocate for AI at scale, Nabil is focused on harnessing artificial intelligence to enhance customer experiences, increase operational efficiency, and unlock new growth opportunities. He believes AI will be a defining force in the future of customer relationships and digital transformation.

Before joining Schneider Electric, Nabil spent 10 years at SAP France, advising organizations on technology-driven business transformation initiatives. He holds a degree in Management and Computer Science from IAE Aix-en-Provence.