This audio was created using Microsoft Azure Speech Services
When deploying edge computing IT, you need a strong foundation to protect your physical IT infrastructure to keep business running smoothly. Whether it’s power outages or environmental factors like severe weather or high temperatures, you need built-in protection to help you anticipate potential issues before they happen. Without this foundation in place, malfunctioning equipment could affect critical business applications and bring your business to a halt. Furthermore, many edge sites don’t have on-site technicians ready to solve problems when they arise.
The Global Data Center Survey by Uptime Institute found that “power problems continue to be the largest single cause of major outages.” This is why it’s so important to build a stable physical IT infrastructure, proactively focusing as much on safeguards like uninterruptible power supplies and power distribution units as they focus on servers and networking equipment. A cloud-based, interoperable remote service management platform that enables remote management and on-site support for quick remediation is key to monitoring equipment, improving operational efficiency, and preventing failures. Gartner research predicts IoT-enabled predictive maintenance spend will reach $12.9 billion in 2022, up from 3.4 billion in 2018, which indicates strategic IT leaders are moving toward this proactive approach of predictive maintenance.
Building stability and strength into your edge computing deployments
With the rising popularity and increasing affordability of IoT devices, the amount of data flowing through networks keeps building. Businesses need a cloud-based, vendor-agnostic remote monitoring and management solution with the machine learning capabilities to process that level of data and deal with the increasing complexity of their edge ecosystems.
With the help of machine learning, these remote monitoring solutions can show teams which edge computing devices need attention to avert failures before they happen. They can also pick up on behavior patterns to proactively identify when devices need replacement parts. Advanced monitoring and dispatch services can identify potential system failures before they become critical by dispatching technicians with the right tools and parts to fix the problem the next business day, reducing service turnaround times. This is how to build a hybrid infrastructure while saving on operating expenses, getting agile through real-time visibility, and protecting data integrity.
Monitoring and dispatch services work by providing you with 24/7 remote monitoring and event notifications to minimize business interruptions. The best services also offer 24/7 remote troubleshooting from expert engineers, quick shipment of replacement parts, next business day on-site service, and proactive recommendations with monthly risk mitigation reporting to keep you ahead of potential problems. This combination of services minimizes downtime and frees up your staff to focus on other priorities.
The right partner simplifies edge computing management
When faced with the option of a series of quick fixes needing frequent updates or a major step forward with an experienced technology partner, IT decision-makers are seeing great value from the latter. Look for a partner with a full gamut of services ranging from logistics support, spare parts fulfillment, and on-site remediation the next business day, and be sure to ask if they have the expertise, deep third-party vendor relationships, and next-gen technology to reduce your IT ecosystem complexity rather than increasing it. Find a partner that can scale with an end-to-end solution so you can focus on your core business.
Here’s how the management of your edge computing deployments can become more effective with the right partner:
Simple to implement and use
Whatever solution you choose should move the needle from predictive maintenance to preemptive issue resolution before a significant problem grows. Machine-learning-based insights can help your teams optimize device lifecycle and improve network stability to reduce interruptions to your business.
Real-time visibility across vendor-agnostic systems
The best solutions have deep integrations with multi-vendor device support. These integrations make it easy for you to view, monitor, and safeguard delicate infrastructure while bringing automation capabilities forward so businesses can reduce costs.
Global partner communities
Channel partners are pivotal for developing bleeding-edge technologies to solve your unique operational and business challenges.
On-site IT support
Before deploying a cloud-based remote monitoring solution, IT leaders should ensure on-site IT support is available for distributed infrastructure. These field services are the gold standard in remote monitoring value, making it easy for IT to schedule maintenance visits in advance to ensure the equipment is running at peak performance at all times. Look for a service that offers world-class technicians to help you protect your equipment.
Add stability to your edge computing with remote monitoring & dispatch services
Dan Watkins, Associate Vice Chancellor of Information Technology for the Ventura County Community College District had this to say about his partnership with Schneider Electric for remote monitoring with dispatch: “By combining 24/7 monitoring, troubleshooting, on-site support, and any necessary parts, the service reduces our time spent on reactive maintenance, keeps us focused on achieving our commitments and timelines, and helps us gain OpEx efficiencies.”
Stability is the key to achieving growth even as you weather changing times and economic downturns. Your ideal technology partner will play a huge role in managing projects efficiently and ensuring you can maintain optimal user experiences. Intelligent, cloud-based, vendor-agnostic, pay-as-you-go software coupled with dispatch services make this daunting process simpler and more repeatable.
Contact us to learn more about your remote monitoring and dispatch options.
