At Schneider Electric, our Services team is more than a technical backbone for equipment maintenance; they are frontline partners connecting customers with the right solutions. Every day, they move across buildings, electric substations, and semiconductor fabs, supporting mission-critical facilities. On-site, they rely on their professional technical skills, precise judgment and resilience to ensure that power never stops.

We call this “Wired Differently”

The ability to remain steady in constant change, clearly reflects in Taiwan’s Services team, making their professions shine even brighter.

Today, we meet two of our Taiwan Services Representatives, Mars and Jun, to learn how they make decisions under pressure, collaborate with teams, and turn continuous learning into daily progress.

“At the customer site, I represent Schneider Electric. When challenges come, I do nothing but clear my mind, stay calm and find the solution on-site.” – Mars

“I used to review every time after completing a single project, thinking where can be improved? Which part could be done more efficiently? “ – Jun

Memorable moments in the field

Mars: “One time, I was installing the first set of new equipment in Taiwan. However, the information in the manual failed to resolve unexpected bugs at the customer’s site. By then, it was already around 6 or 7 p.m. in Taiwan. So, I connected via Teams to engineers in the Netherlands and Singapore to troubleshoot together. With technical support from remote colleagues and information from the Global Customer Relationship Management system, I finally completed solving problems late at night. This kind of ‘global collaboration, local problem-solving’ model left a deep impression in my mind.”

Jun: “I still remember that on one Christmas Eve, I received an urgent call from a client in Hsinchu Science Park. Improper maintenance had damaged their electrical equipment, and prolonged downtime would significantly increase operational risks. Once I heard the news, I immediately drove to Hsinchu and worked with their engineers to fix the issue. We continued until 4 a.m., ensuring every indicator was safe before restarting the system. The next day, I reported the full situation and resolution to my manager. Later, the client sent me a text message expressing gratitude, acknowledging my professionalism and the trust they had in me. Receiving that message warmed my heart—and I’ve kept it on my phone ever since.”

How to describe the team

Mars: “It’s full of collaboration. Although Services Representatives often go on-site alone, there’s always a team standing behind us. Whenever I run into a difficult situation, once you send a message or a quick call, someone will immediately give you a hand. With everyone’s experience and the support of our database, we can quickly break complex problems down and find the right solution.”

Jun: “My colleagues are all very friendly and always encourage asking questions. Recently, I was assigned as a buddy to a new hire, and I keep telling him that in our team, ‘there are no stupid questions,’ and ‘a customer’s issue is never just one person’s problem—it’s the entire team’s problem; it just happened that the request came to you first.’ I encourage him to ask more and share more. When everyone solves problems together, the team’s overall strength keeps growing.”

Expectations for the future

Mars: “I want to focus on my role as an engineer, continue sharpening my expertise and gaining a deeper sense of accomplishment along the way. When customers face equipment failures, they often feel completely hopeless; we become their only saviors at those moments. Being able to resolve the issue on the spot, restore the equipment, and witness that look on the customer’s face—that expression of ‘finally solved successfully.’—in just that instant, it becomes the greatest affirmation of our professional judgment and the resilience that keeps us pushing until the very last moment.”

Jun: “I want to stay open-minded. If there’s an opportunity, I’d love to challenge larger projects and try to lead a team, maybe starting with mentoring one newcomer, then a whole group of newcomers, and eventually learning how to lead an entire team. On the other hand, I’m also open to moving into a sales role. With an engineering background and a strong grasp of technical details, I believe transitioning into Sales would give me a real advantage.”

Who’s suited to join the Services team?

Mars: “As a Services Representative, our main responsibility is to support our customers, which means being out in the field and visiting different client sites is the nature of our work. If you’re an outgoing person and feel comfortable with a work style that involves moving from place to place, then you’ll fit right in with us. Here, you get to experience working across various environments and see how Schneider Electric solutions are applied in different industries.”

Jun: “I believe this role is well-suited for people who have strong communication skills and good logical thinking, especially communication skills, because our work requires the ability to clearly and thoroughly explain various technical issues to clients and suppliers in language that even non-technical personnel can understand. You also need to have confidence in your knowledge of our solutions, that’s how you can respond smoothly, provide the right guidance, and complete the job effectively.”

Does this sound like you?

If you enjoy solving problems in the real-world with a highly autonomous work style and willing to turn your unique strengths into impact, then you might be Wired Differently.

Join our Talent Community or explore open roles to begin your journey as a Services Representative.