IT Management

Simulators: Confidence, capability, and customers

In previous posts, I described how learning simulators, maintained as part of an organization’s data center software, enable employee training efficiently and effectively. Here are some examples of how private businesses and Smart Cities operations benefit –

In the utilities sector, simulator-based training helps increase the efficiency of plant and station processes and incident management; improve the effectiveness of field decisions and meeting good practice standards; and optimize customer service situations.

In the industrial sector, the use of simulators improves the effectiveness of training on the use of machines and heavy equipment, reduces the cost and time required of experienced personnel, and enhances the safety of machine operations and risk management.

In the transportation sector, simulators make it possible to effectively train a high number of personnel in the proper processes involved in package shipments, receiving and delivery processes, handling of hazardous freight, and operating specialized and heavy equipment.

In public education administration, simulators help train employees regarding the procedures and processes in basic administrative legislation and sectorial standards and, in particular, raise the awareness needed to serve all citizens appropriately.

In social services administration, simulators stand out in facilitating orientation of employees on different social groups and personal autonomy-related skills necessary to work safely with disadvantaged or at-risk groups.

In the hotel and restaurant industry, simulators also demonstrate value in training a high number of employees, in a consistent manner, in operational processes, safety and security guidelines, and customer-service best practices.

In all implementations, the scenario-based decision making prompted by virtual training allows employees to gain confidence and capability, all in a cost-effective manner. Employees, their employers, and their customers all win.


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