Can AI help us deliver better quality and customer experiences?
“AI is not replacing quality expertise. It is helping us scale learning, scale expertise, and turn insight into action faster.”
In this episode of the AI at Scale Podcast, Brigitte Begasse, Senior Vice President of Customer Satisfaction and Quality at Schneider Electric, explores what AI really changes in two areas where the stakes are high: quality and customer experience.
Why quality excellence with AI matters
Quality is more than inspections and defect fixing. It is a promise made to customers every day – that a product will be safe, compliant, reliable, and deliver the right experience across its entire life cycle. Behind that promise sit enormous volumes of data: test results, factory data, supplier information, customer feedback, and field reports. No team can analyze all of it fast enough. That is where AI comes in.
Brigitte explains how AI connects these scores of signals, spots patterns across countries and products, and surfaces risks earlier. But data alone is not enough. She describes data as the “fourth dimension” of the organization, and makes the case that value comes only when good data meets the right models, the right quality ontology, and human expertise.
From insight to action
The goals are speed and business outcomes. The real question is not whether AI can produce an insight, but how quickly that insight becomes an action. And that action becomes value for the customer. From product design to the shop floor to listening at scale across customer channels, AI helps experts do more, more consistently. It does not replace human judgement. Accountability stays human.
In this episode, you will learn:
✔ why quality is a promise, not just an inspection step
✔ how AI helps predict and prevent risks earlier, not just detect them
✔ why data needs the right models and ontology to create trusted insight
✔ how AI scales expert knowledge instead of replacing experts
✔ why transformation is about workflows and ownership, not just tools
✔ what predictive quality looks like—and why it matters for customers
Listen to the AI at Scale podcast
Listen to Brigitte Begasse in Achieving quality excellence with AI. Subscribe to the show on your preferred streaming platform (Apple Podcasts, Spotify), or watch on YouTube.
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AI at Scale Schneider Electric podcast series continues!
The first Schneider Electric podcast dedicated only to artificial intelligence is available on all streaming platforms. The AI at Scale podcast invites AI practitioners and AI experts to share their experiences, insights, and AI success stories. Through casual conversations, the show provides answers to questions such as: How do I implement AI successfully and sustainably? How do I make a real impact with AI? The AI at Scale podcast features real AI solutions and innovations and offers a sneak peek into the future.
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