[Podcast] Against hallucinations: creating a RAG-based chatbot for HR and IT queries

June 27, 2025 | 95 views

Reinventing Support with GenAI chatbot

“Every minute we could save for our employees through automation matters.” says Anna Gawlicka, AI and Adoption Lead for HR Digital Services at Schneider Electric. With that mindset, her team joined forces with Schneider’s AI and IT experts to create Jo-Virtual Assistant – a GenAI-powered chatbot supporting Schneider employees in their daily HR and IT questions.

In this episode, Anna shares how her team tackled the complexity of fragmented systems, multilingual and multi-country context, and strict compliance requirements to deliver a scalable, high-accuracy AI solution. With a deep focus on knowledge governance, RAG-architecture, and 90% accuracy, Jo is setting a new standard for enterprise-grade virtual assistants. It has been awarded with HR Digital Awards by Future of HR in France and with a Gold Trophy in the Connected HR category by the Victoire du Capital Humain.

Looking ahead, Anna outlines a vision: in the future, Jo will go beyond answering questions, to taking action and offering personalized, proactive advice.

It’s a story of continuous improvement, collaboration, and responsible introduction of GenAI solutions.

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The first Schneider Electric podcast dedicated only to artificial intelligence is available on all streaming platforms. The AI at Scale podcast invites AI practitioners and AI experts to share their experiences, insights, and AI success stories. Through casual conversations, the show provides answers to questions such as: How do I implement AI successfully and sustainably? How do I make a real impact with AI? The AI at Scale podcast features real AI solutions and innovations and offers a sneak peek into the future. 