To manage network continuity well, your customers usually have to pull a network tech off their normal duties to address issues related to UPS systems. Most customers aren’t addressing that risk—which creates a challenge: unmanaged UPS. It’s at the center of 25% of all downtime incidents. The core issue is simple: customers don’t have visibility into the overall state of their UPS infrastructure.
Schneider Electric is making it easier for you to help your customers protect their systems. Now, partners don’t need to guess—PIA gives you a structured way to uncover these issues.
The true threat your customers are facing
UPS systems are just one of several complex issues threatening network health and business continuity. Outdated firmware, unauthorized access, and temperature issues all compromise infrastructure. Without visibility into their distributed environments, customers can’t budget properly. Network managers are stretched thin—moving site to site, tackling problems reactively rather than planning proactively.
That’s where partners add the most value. Schneider Electric equips you with diagnostic tools and resources to be the customer’s extra set of eyes. Your use of the Power Infrastructure Assessment (PIA) prevents avoidable risks and helps customers protect uptime.
How Schneider empowers partners to guide customers
The Power Infrastructure Assessment is a platform-agnostic, EcoStruxure IT Expert–powered evaluation that uncovers:
- inventory gaps
- lifecycle condition
- battery wear
- security vulnerabilities
- downtime history
Partners also receive templates, value messaging, and profitability models. Through the mySchneider IT Partner Program, the Gateway benefit provides license reimbursement for IT Expert used during assessments.
Here’s the simple, repeatable playbook for PIA success
You know your customers better than anyone. This three‑part PIA motion helps you turn insights into revenue.
- Step 1 — Assess
- Inventory devices
- Identify missing units
- Analyze age & battery wear
- Surface security vulnerabilities
- Review UPS load
- Review site downtime events
- Step 2 — Recommend
- Right-size UPS
- Prioritize refreshes
- Extend device life
- Propose lifecycle upgrades
- Step 3 — Execute
- Modernize the hardware
- Convert findings into a paid EcoStruxure IT Expert engagement
- Determine and wrap appropriate lifecycle services (monitoring, extended parts coverage, onsite support, or full turnkey managed service)
Use the partner toolkit in your mySchneider portal to start outreach today.
Results for partners and customers
Customers gain fleet visibility, reduced downtime, and proactive budgeting. Partners win new logos, expand inside accounts, and grow managed services revenue.
Risks without the Power Infrastructure Assessment
Customers who skip PIA remain exposed to downtime, overspending, and aging‑fleet risk; partners miss refresh and services opportunities.
How PIA creates real results for customers and partners
A partner ran PIA for a K–12 customer with 580 UPS units—all managed by one person nearing retirement. The district had no centralized visibility and was reacting instead of managing strategically. The assessment delivered a full infrastructure inventory, device‑health scoring, and monitoring via EcoStruxure IT Expert.
Outcome: the district modernized 190 of 580 units (a $190K initial investment), with additional improvements underway, bringing total projected value to $550K.
Future roadmap: Why act now
Today’s partners face saturated markets, customers stuck in reactive mode, and unpredictable budgets. Leading with PIA reveals hidden risk and justifies refresh & service engagements. Upcoming enhancements include: sustainability reporting, NetBotz integration, AI‑driven insights, and enhanced APIs.
The partner advantage starts here
This is the moment strong partners separate themselves from the market. Power is the open lane. Every customer has UPS. Partners who start the conversation first will dominate this revenue category.
Access the partner toolkit in the mySchneider portal to start offering Power Infrastructure Assessments today.
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