Building a future-ready, resilient healthcare ecosystem

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Uncertain situations and crises highlight the importance of using emerging technologies and innovations in healthcare systems. To build a future-ready healthcare ecosystem, it is crucial to ensure a sustainable healthcare infrastructure. Healthcare providers need to evolve with time, both in terms of facilities and services to meet the increasing demands and expectations of patients. They need to leverage the emerging technologies to help customers have access to hassle-free healthcare facilities. Ensuring affordable healthcare services given to customers are technology driven and sustainable becomes a massive challenge for the providers.

Experts from the top healthcare providing organisations discuss and dwell on the various facets of building sustainable healthcare infrastructure during a panel discussion on “Creating Future-ready Sustainable Hospital Infrastructure Leveraging Emerging Technologies.” Let us take a look at their perspectives and the efforts taken by them.

Infrastructure like power and electricity play a key role in facilitating customers’ expectation and experience. This coupled with digital tools are important to bolster delivery of services. Infrastructure must have a certain level of preparedness. Schneider Electric is helping its healthcare customers translate their virtual needs into a reliable and all-time available facility. The firm is continuously looking into critical areas like building more patient rooms quickly, including variable designs in the hospitals, creating self-sustained infrastructure, and remotely managed facilities for tough times like pandemics. “We all are undergoing unprecedented times. We at Schneider Electric are following health advisories. Our teams are on forefront, working to create facilities and infrastructure. We need to build a more resilient and variable healthcare ecosystem in the future,” said Mr. Anil Chaudhry, MD & Zone President India, Schneider Electric India.

To ensure the best of healthcare services for patients affected and not affected by COVID-19, All India Institute of Medical Sciences (AIIMS), Bhopal and Raipur have taken special measures. They have facilitated dedicated services for infected patients and arranged counselling for home quarantine. At the community level, AIIMS coordinates with hospitals across the states to help them provide best customer experience and patient care. They offer online services to book appointments with doctors and are also connected all over India with telemedicine services.









HSCC Ltd is developing healthcare infrastructure across the country. With more than 100 sites and five AIIMS under development, HSCC works on developing sustainable infrastructure. They focus on IT infrastructure and digitisation which hold huge importance for making healthcare facilities sustainable. “We have started one ENT hospital in Mauritius which is the first paperless hospital. We are developing complete infrastructure including modern OT and other specialised services, leveraging technology to enhance patient care. We are also encouraging teleradiology and teleconsultation in this COVID time especially in North East regions,” said Mr. Ajay Kumar, Deputy General Manager – IT, HSCC (India) Limited.


HLL Lifecare Ltd manufactures vaccines, operates retail drug stores and diagnostic centres. They help countries to tide crises with affordable and sustainable healthcare facilities which primarily focus on delivering best customer experience. “The pandemic has given an opportunity to leverage new technology. We have learned new ways to connect, exchange views, and best practices,” shared Mr. R.S Manku, VP – Business Development, HLL Infra Tech Services (HLL Lifecare Ltd).


The experts of these healthcare organisations are ensuring best patient care and experience even in these uncertain times by leveraging emerging technologies. To know more about their efforts and perspectives, watch the conversations here